What is Customer satisfactory measurement?

Learning objectives of customer satisfaction measurement are to discover and describe factors of effective measures for the Company and to produce a set of qualitative and quantitative scores for each customer segment. Customer satisfaction with the Company is best demonstrated by a satisfactory customer satisfaction score of at least 85%. The Company is required to improve the customer satisfaction scorecard continually. The Company also must review and improve the customer feedback sheet to ensure the new features, functions, and processes were helpful and effective in enhancing customer satisfaction and that these features can be duplicated for other products.

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